Cancellation Policy

1. General Overview

Supertron Electronics Pvt Ltd, located at 2nd Cooper Lane, Off R N Mukherjee Road, Kolkata 700001, along with its sister company SuperSetu, is dedicated to providing a superior shopping experience for our customers. This Cancellation Policy outlines the specific terms and conditions under which customers may cancel their orders. We aim to ensure transparency and clarity in our processes to facilitate a smooth shopping experience.

2. Applicability

By placing an order through any of our platforms, including Supertron Electronics and SuperSetu, you acknowledge and agree to the terms of this Cancellation Policy. It is important that you review this policy periodically, as we may update it from time to time. Your continued use of our services constitutes acceptance of any modifications.

3. Order Cancellation

3.1. Order Confirmation
Upon placing an order, you will receive an order confirmation email detailing your purchase. This confirmation serves as a record of your transaction and should be kept for your reference.

3.2. Cancellation Period

• Within 2 Hours: You may cancel your order within 2 hours of placement. This allows you to change your mind shortly after making a purchase.
• Process for Cancellation: To initiate a cancellation, please contact our customer support team using the details provided below. You will need to provide your order number and relevant details for verification.

3.3. Cancellation After 2 Hours

• Orders cannot be cancelled after the 2-hour window due to the processing and fulfilment stages. Once an order is in process, we are unable to stop it from being shipped or delivered.
• If you attempt to cancel an order after this period, it will be treated as a return, subject to our Return Policy.

4. Exceptions to Cancellation Policy

4.1. Pre-Orders
For items that are available for pre-order, customers may cancel their orders at any time up until the product is shipped. Notifications regarding shipping will be sent via email, allowing you to track your order's status.

4.2. Special Orders
Custom or special orders may have unique cancellation terms. These items are often tailored to your specifications and may not be eligible for cancellation once production begins. Please refer to the specific product details for clarification at the time of purchase.

4.3. Cancellation Due to Unavailability
In cases where an item is out of stock or unavailable after an order has been placed, we will notify you immediately via email. You will then have the option to either cancel your order or choose an alternative product.

5. Customer Support

We are committed to providing excellent customer service. If you have any questions or need assistance with cancelling your order, please reach out to our customer support team:

• Email: Helpdesk@supersetu.com
• Phone: 18005703020
• Support Hours: 10:30 AM to 6:30 PM (Monday to Friday), 10:30 AM to 3 PM (Saturday)

Our dedicated team will guide you through the cancellation process and address any concerns you may have.

6. Feedback and Complaints

We value your feedback and are always looking to improve our services. If you have any complaints or suggestions regarding our cancellation process, please do not hesitate to contact us. Your insights help us serve you better.

7. Changes to the Cancellation Policy

Supertron Electronics Pvt Ltd and SuperSetu reserve the right to modify this Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy regularly to stay informed about our practices.